Abstract Since the publication of Judith Butler’s Gender Trouble in 1990, transgender scholars have challenged performativity theory on the basis that it describes gender as something frivolous and quickly “taken off” or “put on.” However, these critiques are inadequate because a closer reading of performativity theory shows that the theory stresses the slow sedimentation of gender over time. Regardless, performativity theory still does not properly accommodate...

Introduction [excerpt] [T]he complex rhetorical situations in which customer service representatives are rountinely engaged ... require specialized training through the use of manuals and other specialized texts. These texts, compiled by the organization's training and managerial staff, serve as guidelines on how to assist, to interact with, and to serve, customers within a professional context. Employees who are undergoing training learn how to service external audiences through the implementation of...

Scope and Contents From the Collection: The collection consists of theses written by students enrolled in the Monmouth University graduate English program. The holdings are primarily bound print documents that were submitted in partial fulfillment of requirements for the Master of Arts or Master of Fine Arts degrees.Students become eligible to pursue the Master of Fine Arts (M.F.A.) degree if they have obtained a Master of Arts...