Introduction [excerpt] The focus of this literature review will be on the same gender (women) superior and subordinate work relationship within an organization and if the types of communication styles and behaviors used are effective. Evaluating the issue of effectiveness will play a small role in determining if discrimination still exists for women in the workplace. Sometimes women establish their own way of effectively communicating in their organization and establish a network to protect them and create...

Scope and Contents From the Collection:

The collection consists of theses written by students enrolled in the Monmouth University graduate Communication program. The holdings are bound print documents that were submitted in partial fulfillment of requirements for the Master of Arts degree.

Introduction [excerpt] [T]he complex rhetorical situations in which customer service representatives are rountinely engaged ... require specialized training through the use of manuals and other specialized texts. These texts, compiled by the organization's training and managerial staff, serve as guidelines on how to assist, to interact with, and to serve, customers within a professional context. Employees who are undergoing training learn how to service external audiences through the implementation of...