Abstract The aim of this study was to explore the quality and credibility of personal relationships in a CMC environment, as well as examine the emergence of information overload as a byproduct of interpersonal communication that takes place in a virtual atmosphere, namely through the pervasive use of e-mail. Through its use and acceptance, communication behavior in the 21st Century looks completely different than it did 50 years ago. Basic to the research is an understanding of the differences...