Abstract The events of September 11th, 2001 have demonstrated the need for better preparedness in the event of another terrorist attack here in the United States. It is well demonstrated that problems of response and the delivery of services during the hours and days immediately following the attacks at the World Trade Center were due, in part, to poorly integrated workflows. We must learn from the mistakes and deficiencies of the past, while bringing to bear the latest advances in the field, when...