Biography

Industry: Software Development & Design , Software

Products and Services: web-based knowledge management solutions,enterprise solutions,crm software,service applications

Company Description: ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare's Cognitive Processor®, a patented self-learning search technology, ServiceWare Enterprise, and ServiceWare Express, enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including Countrywide Home Loans, Raytheon Company, H&R Block, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and QUALCOMM.

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